FAQs

Sleepy Cotton Leashes
General Questions

My dog is 80 lb. Can I still use Sleepy Cotton leash?

Sleepy Cotton leashes are built to provide serious strength.

Upcycled Core Leash

  • S: Safely handles up to 110 lb
  • M / L: Safely handles up to 150 lb

Classic Leash

  • S / M: Safely handles up to 110 lb
  • L: Safely handles up to 150 lb

How strong are those knots?

Sleepy Cotton leashes are built using knotting techniques used by the rock climbing industry.

They are not just random knots. The knotting techniques that we employ to build our leashes are used to support the weight of rock climbers. They are designed to add force and become even tighter as you pull in order to provide serious strength and security.

How strong are your ropes?

Sleepy Cotton leashes are built to provide serious strength.

Upcycled Core Rope

  • S: Tensile strength is approx. 1,100 lb
  • M / L: Tensile strength is approx. 1,500 lb

Classic Rope

  • S / M: Tensile strength is approx. 1,100 lb
  • L: Tensile strength is approx. 2,000 lb

How do Sleepy Cotton leashes help prevent neck injury?

The naturally flexible materials used to make our leashes allow some ‘give,’ so dogs are not yanked back by the leash when they pull.

What’s the difference between the Classic and Upcycled Leashes?

Upcycled Core leashes are extra soft and almost as comfy as your favorite weekend t-shirt. They’re also super strong and can safely handle up to 150 lbs. Classic leashes are more sturdy, rigid, and they are chew resistant. Check here for more info: https://sleepycotton.com/pages/upcycle-vs-classic.

Does Sleepy Cotton make custom leashes or custom leash sizes?

Unfortunately, we do not offer custom leashes or leash sizes.

Sleepy Cotton Leashes
Recycle Program

How do I go about recycling my old leash?

If you want to recycle your old leash, please send it to our return address: 1431 Greenway Drive Suite 800 Irving, Texas, 75038. Recycling your old leash will give you an 80% discount on your new Sleepy Cotton leash!

Sleepy Cotton Leashes
Care

Are Sleepy Cotton Leashes machine washable?

All Sleepy Cotton leashes are machine washable. Put your leash in a delicate wash bag and wash them gently on your washer’s delicate cycle. After washing, hang dry your leash.

Sleepy Cotton Leashes
Shipping

How long does it take for a leash ship out?

Sleepy Cotton leashes take 3 - 7 business days to be handcrafted. Once the handcrafting process is completed, your order will be shipped and you will receive an email notification.

Sleepy Cotton Spa / Bath Products
General Questions

What’s the difference between the melting balm and the bar shampoo?

The melting balm is meant to keep your dog’s skin and coat shiny and healthy. The balm is also used after a bath or anytime of the day and is not washed off. The bar shampoo is used during bathtime and is rinsed off to clean your fur baby.

Where should I store my Shiny Dog Melting Balm?

Please store the melting balm in a cool, dry place.

Sleepy Cotton Spa / Bath Products
Shipping

How long does it take for a spa product to ship out?

Sleepy Cotton spa products take 3 - 7 business days to be handcrafted. Once the handcrafting process is completed, your order will be shipped and you will receive an email notification.

Sleepy Cotton Personalized Products
Shipping

How long does it take for a Personalized Bracelet or Dog ID Tag to ship out?

Personalized items take 3-10 business days to be crafted. Once the handcrafting process is completed, your products will be shipped and you will receive an email notification.

I forgot to leave a note for my personalized engraving. What do I do now?

If you forget to leave a note for your personalized engraving on your order, please email us at support@sleepycotton.com with the engraving info you would like.

For more info on Dog ID Tag engravings: https://sleepycotton.com/pages/id-tag-how-to-order.  

For more info on personalized bracelet engravings: https://sleepycotton.com/pages/bracelet-how-to-order.

T-Shirt & Sweatshirt
Shipping

I ordered a T-shirt and a leash but received one before the other. Why?

Our T-shirts are manufactured and shipped from a different facility than our leashes. It’s common for one to be delivered before the other.

Discount Code Questions

Where can I score a discount on a future order?

Feel free to grab a discount code from one of our ambassadors on Instagram. You can sign up for our newsletter to receive a 10% discount on your first order.

Ambassador Program Questions

I want to become an ambassador, where do I apply?

To become an ambassador, head to our ambassador page: https://sleepycotton.com/pages/ambassador. Scroll down to the bottom of the page, and you will see a program application where you can apply.

How does an ambassador make a giveaway request?

Ambassadors can ask for Sleepy Cotton to sponsor their giveaway on the giveaway request page here: https://sleepycotton.com/pages/giveaway-request.

How long do I have to be an ambassador before I can request a giveaway?

45 days after joining the ambassador program, ambassadors can request a giveaway from Sleepy Cotton.

Instagram

How can I get my pup featured on the Sleepy Cotton Instagram?

At the moment, due to the large volume of feature requests that we receive each day, we are not able to accept feature requests. However, Sleepy Cotton reviews all posts with #sleepycottonco tag and features many of them.

Giveaway Request

We only sponsor our ambassadors at the moment. Ambassadors can ask for Sleepy Cotton to sponsor their giveaway on the giveaway request page here: https://sleepycotton.com/pages/giveaway-request.

Collaboration Related Questions

I’m a photographer looking to collaborate with Sleepy Cotton, what should I do?

Please contact us at support@sleepycotton.com, and send us your Instagram handle. We’re always looking to collaborate with awesome photographers!

General Questions
Shipping

Does Sleepy Cotton ship internationally?

Yes, Sleepy Cotton ships worldwide with USPS international service.

Sleepy Cotton Leash

Yes, Sleepy Cotton ships worldwide with USPS international service.

Sleepy Cotton Spa / Bath Products

Sleepy Cotton spa products take 3 - 7 business days to be handcrafted. Once the handcrafting process is completed, your order will be shipped and you will receive an email notification.

Sleepy Cotton Personalized Products

Personalized items take 3-10 business days to be crafted. Once the handcrafting process is completed, your products will be shipped and you will receive an email notification.

What domestic shipping options are offered?

For domestic shipping, Sleepy Cotton offers customers a variety of USPS shipping options.

General Question
Support

Who do I contact if I need quick support or if I have a specific question?

For quick support, please feel free to send a message to our support team at support@sleepycotton.com.

General Question
Return

What is the return policy?

Our return policy allows returns and exchanges for up to 30 days after you receive your order. Please contact us at support@sleepycotton.com if you would like to return or exchange your item(s). Check here for more info: https://sleepycotton.com/pages/return-policy.

Wholesale Question

How do I order wholesale?

Please head to our wholesale page to fill out a simple application form: https://sleepycotton.com/pages/wholesale-request.

Afterpay Related Questions

What is Afterpay?

Afterpay allows you to pay for your Sleepy Cotton order over the course of 4 small payments. These payments are due every two weeks and allow you to pay over time.

Does Afterpay have interest?

As long as you make payments on time, you’ll only pay the original amount of the product you purchased. Nothing extra.

SWEET BARCODE

What is SWEET BARCODE?

SWEET BARCODE is our sister company and offers stylish, personalized jewelry. You can check them out at sweetbarcode.com.    

Sleepy Cotton &
Sweet Barcode

Sweet Barcode is a sister company of Sleepy Cotton under the same parent company. Sweet Barcode and Sleepy Cotton are companies that care deeply about the well-being of all animals, fighting to reduce animal cruelty around the globe.

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